Assistant Spa Manager Job – Ann Arbor, MI

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Why You'll Love This Job

Spavia Ann Arbor is seeking someone with a passion for the spa industry and is interested in growing our fast-growing company. We are an independently owned and operated luxury day spa located in Ann Arbor, MI. Spavia provides a family culture with respect, compassion and work/life balance where both our guests and team can relax, escape and thrive.  This is a full time position.

Spavia offers a full variety of award-winning spa treatments with competitive pricing and great atmosphere. Our guests can enjoy a full range of massage treatment, skincare treatments, body treatments and beauty treatments.
Pay and Benefits for Assistant Spa Managers
  • Additional bonuses based on business growth in retail, membership, and ratings.
  • W2 employee
  • Vacation pay
  • Discount on products and treatments, along with friends and family discounts
Why join the Spavia family
  • Family culture with compassion, integrity, and team approach
  • Our teammates are fun and our biggest asset
  • Our membership program creates relationships, connecting people and communities together in many rewarding ways
  • Advancement opportunities in leadership with the fastest growing spa in the world - multiple avenues for increased pay and bonus potential
  • Our guests and members love us, the atmosphere and affordability allow them to return again and again 
  • Locally owned and operated
Assistant Spa Manager Responsibilities include but not limited to:
  • Actively working as Guest Advisor in greeting guests, scheduling appointments, answering phones, and guest transactions.
  • Team management: train new candidates with the assistance of the owner.  Manage team of specialists: manage the team schedules, requests off, and maximizing schedules.
  • Sales and setting goals: set goals and drive team to reach sales quotas within retail, and membership.
  • Leadership: Motivate and train the team to educate guests about treatments and products, providing an exceptional guest experience, hold contests, and provide incentives to drive annual goals.
  • Cleanliness: have ownership of treatment rooms and storage areas to be clean, tidy, and stocked.  Ensure state regulations are followed and up to date.
  • Community relations: Maintain relationships with local schools. Attend job fairs, recruiting opportunities and building internship programs.
  • Customer Service ensuring guest satisfaction is the highest in the industry
  • Inventory and supply management monthly
  • Marketing support with email campaigns, in house and social media
Assistant Spa Manager Job Requirements:
  • Managerial experience; 1 year minimum, preferably in the spa or similar industry
  • Able and willing to work weekends and/or evenings
  • Sales experience
  • Goal driven
  • Reliable, punctual, passionate and goal-driven
  • Professional, and drug/alcohol/tobacco free
  • Time management and organization skills
  • Computer proficient
  • A passion for working with people
  • Can-do attitude and high energy
  • A team player with a passion for the spa and guest service industry
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