Spa Coordinator Job – Pleasant Hill, CA

Pleasant Hill

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Why You’ll Love This Job

Come join our award winning Day Spa! Named BEST DAY SPA 2022 Reader’s Choice Award – by EAST BAY TIMES
Spavia Pleasant Hill is seeking a Spa Coordinator/Sales Associate to join our team!  We are an independently owned and operated luxury day spa located in Pleasant Hill, CA.

Must be able to work ROTATING WEEKENDS
– Must be able to stand for long periods of time
– Must be able to stand, walk, bend and carry up to 25 lbs.
– Must possess good oral communications and writing skills
– Must possess strong sales experience
– Previous customer service experience helpful
– Outgoing customer service personality a must

Opening: Monday – Friday (9:15am – 2:30 or 3:00pm)
Closing: Monday – Friday (3:30pm – 8:30pm)

Weekend Shifts:
Opening: Saturday – 9:15am – 2:00pm
Closing: Saturday – 3:00pm – 7:30pm
Full Shift: Sunday  – 10:15am – 6:30pm
* spa closed every Tuesday

We provide a full variety of massage, skin care, spray tanning, full body waxing, mineral makeup and body wraps/scrubs. We strive to provide an exceptional experience for every guest, every visit. We couldn’t complete any of this without a strong, passionate, capable team.

As a Spa Coordinator, you are the face of our spa. Our Spa Coordinator portray a polished and professional demeanor at all times. Spa Coordinators are friendly, courteous, and go above and beyond so each guest feels as if they’re a guest in our home. We pride ourselves in hiring quality professionals who advocate the true meaning of an exceptional guest experience and build a long-lasting rapport for guests to return again and again.

Employee Benefits

  • Comprehensive Medical, Dental and Chiropractic Benefits for 25+ hours
  • We offer a company sponsored 401k Investment Savings Program
  • W2 employee
  • Paid Vacation and Paid Sick Time Benefits for part-time and full-time employees
  • FREE Monthly Massage or Skincare Treatments for eligible employees
  • Generous discounts on products and treatments, along with friends and family discounts
  • We Provide Paid Quarterly Training!

Why join the Spavia family

  • Advancement opportunities in leadership with the fastest-growing spa franchise in the country. Our atmosphere is well suited for your personal growth and development
  • Competitive commission / bonus payout structure / employee benefits
  • We are family: giving, respectful, team atmosphere, and fun!

Spa Coordinator Responsibilities

  • Membership, spa boutique, and product sales
  • Greeting and assisting guests
  • Scheduling appointments and answering phones
  • Checking guests in and out and ensuring the accuracy of all transactions
  • Maintaining a beautiful spa, retail space, and reception area
  • Provide education to guests regarding our Spavia story, our spa boutique products and items, and our treatments offered for optimal results
  • Maintain and provide accurate and timely responses to all guest inquiries and ensuring an exceptional guest experience
  • Willingness to work as a team player to proactively support the spa’s needs
  • Attention to detail in all aspects of spa coordinators responsibilities

Spa Coordinator Requirements:

  • Minimum high school diploma.
  • Self motivated
  • Reliable, punctual, passionate and goal-driven
  • Professional, team player
  • Drug/alcohol free
  • Articulate speaker with an ability to multitask
  • Combined education and previous customer service / administrative and retail experience is strongly desired

Job Type: Part or Full-Time positions available. Flexibility is a plus.

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Spa Director Job – Pleasant Hill, CA

Pleasant Hill

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Why You’ll Love This Job

Spavia Pleasant Hill is seeking to hire a mature, experienced candidate with previous Spa Operations, Personnel, and Guest Experience Management. Our ideal candidate must be able to demonstrate a successful track record of meeting goals, contributing to business growth while maximizing profit margins.

VOTED BEST DAY SPA – EAST BAY 2022! We are an independently owned and operated luxury day spa located in Pleasant Hill, CA. Spavia provides a family culture with respect, compassion and work/life balance where both our guests and team can relax, escape and thrive. Visit our website to learn more

Spavia offers a full variety of award winning spa treatments with competitive pricing and great atmosphere. Our guests can enjoy a full range of massage treatments, skincare treatments, body treatments and beauty treatments.
Pay and Benefits for Spa Managers

  • Full Health Care Coverage (Medical, Dental & Vision) for qualified employees
  • Company sponsored 401k Investment Savings Program
  • KPI-based Monthly Bonus Program
  • We offer Paid Vacation & Sick Leave
  • We offer a FREE Essential Membership for all employees
  • We offer discounts on products and treatments, along with friends and family discount.
  • Paid Training

Why join the Spavia family

  • Family culture with compassion, integrity and team approach
  • Our teammates are fun and our biggest asset
  • Our membership program creates relationships, connecting people and communities together in many rewarding ways
  • Advancement opportunities with the fast growing spa in the world – multiple avenues for increased pay and bonus potential
  • Our guests and members love us, the atmosphere and affordability allows them to return again and again

Spa Director Responsibilities include but not limited to:

  • Team management: recruit, interview, hire and train new candidates, with assistance of Spa Owner.
  • Manage team of 15-20 specialists: manage time-off requests, call-outs and on-call schedule management. 
  • Responsible for leading a team of Guest Advisors and Spa Attendants in the execution of our day-to-day operations, and execution of a best-in-class Guest Experience.
  • Goals Setting: Set goals and drive team to reach sales quotas within retail, membership and gift card sales.
  • Reporting: provide weekly sales, payroll reports bi-weekly and EOM numbers.  Set and adjust monthly goals to reach annual business goals.
  • Leadership: Motivate the team to execute against our points of service and consistently meet our Net Promoter Score standards.
  • Drive the execution of our Misson & Vision of providing an exceptional guest experience for each guest, on every visit.
  • Spa Maintenance and Operations: Ensure Spa Boutique, common guest spaces, treatment rooms and storage areas are clean, organized and impeccably maintained.  Ensure state regulations are followed and up to date.
  • Customer Experience: Ensure consistent guest satisfaction score of 90% or higher.
  • Inventory: Accurate and responsible management of retail inventory and spa supplies.
  • Marketing support with email campaigns, in house and social media, and special in-spa events
  • Support Community outreach initiatives
  • Working various and changing days and hours (weekend days, opening and closing required)

Spa Director Job Requirements:

  • Relevant and successful experience in the hospitality, spa, retail, or fitness industries, while holding a position of responsibility
  • At least 6 year experience managing large teams, and spa operations
  • Can-do attitude and high energy
  • A commitment to excellence 
  • A passion for People and Sales
  • Highly organized with key time management planning and computer skills
  • Ability to work flexible schedule including days/evenings/weekends/holidays
  • Reliable, punctual, passionate and goal-driven
  • Professional, and drug/alcohol free
  • A passion for the spa and guest service industry 
  • **Positions that typically transition well into this role: Store Manager, Retail Management, Hotel Manager, Front Desk Manager, Managing Director, Resort Manager, Restaurant Manager, Bar Manager.

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