Lead Spa Coordinator Job – Charlotte, NC

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Why You’ll Love This Job

Spavia Strawberry Hill is seeking a Lead Spa Coordinator to join our team! We are an independently owned and operated luxury day spa located in Charlotte, NC.

Spavia guests enjoy luxurious spa amenities along with a full variety of award-winning treatments. We provide a full variety of massage, skin care, spray tanning, full body waxing, mineral makeup, body wraps/scrubs, and now offering eyelash extensions! We strive to provide an exceptional experience for every guest, every visit. We couldn’t complete any of this without a strong, passionate, capable team.

As a Lead Spa Coordinator, you are the face of our spa. Our Lead Spa Coordinators portray a polished and professional demeanor at all times. Lead Spa Coordinator are friendly, courteous, and go above and beyond so each guest feels as if they’re a guest in our home. We pride ourselves in hiring quality professionals who advocate the true meaning of an exceptional guest experience and build a long-lasting rapport for guests to return again and again.

Why join the Spavia family

  • Advancement opportunities in leadership with the fastest-growing spa franchise in the country. Our atmosphere is well suited for your personal growth and development
  • Competitive commission / bonus payout structure / employee benefits
  • We are family: giving, respectful, team atmosphere, and fun!‬‬‬‬‬‬ 

Lead Spa Coordinator Responsibilities:

  • Team Management: Manage the team schedule for requests and maximizing weekly schedules.
  • Training: Provide ongoing training, monitor performance, and guest reviews.  Coach and mentor team members in providing an exceptional guest experience.
  • Sales and Reporting: Drive goals and sales quotas within retail, gift cards and membership sales.
  • Leadership: Motivate and drive the team to provide a 5-star exceptional experience through treatments and product offerings.
  • Cleanliness: Responsible to ensure retail shelves, treatment rooms, and storage areas are always clean, tidy, and stocked.
  • Hiring and Training: Assist in the hiring of new massage therapists, on-boarding, orientation, and modality training.  Ensuring Spavia Brand Standards are adhered to.
  • Inventory: Responsible for monitoring retail product inventory, and supplies.
  • Community relations: Maintain relationships with local companies, manage donations, assist in VIP parties, and fun in-house events.
  • Customer Service: Manage and record guest communications for customer services, and monitor point of sale system for guest transactions.

Lead Spa Coordinator Requirements:

  • Minimum high school diploma.
  • Self-motivated
  • Reliable, punctual, passionate and goal-driven
  • Professional, team player
  • Drug/alcohol-free
  • Articulate speaker with an ability to multitask
  • Combined education and previous customer service / administrative and retail experience is strongly desired

Job Type: Full-Time positions available. Must be able to work weekends. Flexibility required. 

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Spa Coordinator (Part Time) Job – Charlotte, NC

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Why You’ll Love This Job

Spavia Strawberry Hill is seeking a Spa Coordinator to join our team!  We are an independently owned and operated luxury day spa located in Charlotte, NC.

Spavia guests enjoy luxurious spa amenities along with a full variety of award-winning treatments. We provide a full variety of massage, skin care, spray tanning, full body waxing, mineral makeup, body wraps/scrubs, and now offering eyelash extensions! We strive to provide an exceptional experience for every guest, every visit. We couldn’t complete any of this without a strong, passionate, capable team.

As a Spa Coordinator, you are the face of our spa. Our Spa Coordinators portray a polished and professional demeanor at all times. Spa Coordinators are friendly, courteous, and go above and beyond so each guest feels as if they’re a guest in our home. We pride ourselves in hiring quality professionals who advocate the true meaning of an exceptional guest experience and build a long-lasting rapport for guests to return again and again.

Why join the Spavia family

  • Advancement opportunities in leadership with the fastest-growing spa franchise in the country. Our atmosphere is well suited for your personal growth and development
  • Competitive commission / bonus payout structure / employee benefits
  • We are family: giving, respectful, team atmosphere, and fun!‬‬‬‬‬‬ 

Spa Coordinator Responsibilities

  • Greeting and assisting guests
  • Scheduling appointments and answering phones
  • Checking guests in and out and ensuring the accuracy of all transactions
  • Maintaining a beautiful spa, retail space, and reception area
  • Membership, spa boutique, and product sales
  • Provide education to guests regarding our  Spavia story, our spa boutique products and items, and our treatments offered for optimal results
  • Maintain and provide accurate and timely responses to all guest inquiries and ensuring an exceptional guest experience
  • Willingness to work as a team player to proactively support the spa’s needs
  • Attention to detail in all aspects of spa coordinators responsibilities

Spa Coordinator Requirements:

  • Minimum high school diploma.
  • Self motivated
  • Reliable, punctual, passionate and goal-driven
  • Professional, team player
  • Drug/alcohol free
  • Articulate speaker with an ability to multitask
  • Combined education and previous customer service / administrative and retail experience is strongly desired

Job Type: Part or Full-Time positions available.  Flexibility is a plus.

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Massage Therapist Job – Charlotte, NC

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Why You’ll Love This Job

Spavia Strawberry Hill is seeking full-time and part-time massage therapists at all levels of experience, to join our team! We are an independently owned and operated luxury day spa located in Charlotte, NC.

Spavia provides a family culture with respect, compassion, and work/life balance where both our guests and team can relax, recenter, and renew. Visit our website to learn more https://spaviajobs.com/.

Earnings for Massage Therapists
Massage Therapist’s earnings per treatment can start from $39 to $53 per massage, including gratuity, or equivalent to $50,000-$66,000/ year (based on a 30-hour work week). The highest payout for advanced service for the experienced Therapist can exceed $75! Compensation based on experience.

Benefits for Massage Therapists

  • Earn higher compensation when performing longer and more strenuous treatments including deep tissue, hot stone, and sports massage
  • W2 employee
  • Liability insurance
  • Paid in-house training, continuing education opportunities
  • Discount on products and treatments, along with friends and family discounts
  • Flexible, consistent schedules with 10 min turn over between guests
  • Additional bonuses include commissions for membership sales

Spavia offers a full variety of spa treatments for our massage therapists to offer both relaxation and therapeutic treatments. Our award-winning massages include our signature, deep tissue, hot stone, sports, and maternity massages. At select locations, we also offer massage enhancements including CBD and Hypervolt to increase the guest experience and results. In-house training provided for your benefit. Your guests can also enjoy a full line of skincare offerings, body scrubs, body wraps, and much more!

Why join the Spavia family

  • Gratuities are higher – guests love a real spa experience! (retreat areas, showers, lockers, robes, spa sandals, a customized experience and great products)
  • Family culture with compassion, integrity, and team approach
  • Our teammates are fun and our biggest asset
  • Membership creates relationships and provides a rewarding experience to work concerns over time seeing changes
  • Advancement opportunities in leadership with the fast-growing spa in the world – multiple avenues for increased pay and bonus potential
  • You will be busy; our guests and members love us, the atmosphere and affordability allow them to return again and again
  • Hear from Spavia Team Members – https://youtu.be/J7hZP7VBxX8

Responsibilities of a massage therapist include:

  • Providing a variety of massage modality treatments to guests including but not limited to: Signature Swedish Massage, Deep Tissue Massage, Salt Stone Massage, Sports Massage, Maternity Massage, and more.
  • Set up and closing of the treatment room in preparation for all guest treatments.
  • Cleanliness: Responsible for ensuring the treatment room is clean, tidy, and stocked. Supplies and equipment are clean, stocked, and tidy. Laundry is washed, folded, and stocked.
  • Provide education and sales recommendations to guests as it relates to treatments, membership, and retail products.
  • Document guest profile with treatment notes.
  • Adhere to handbook policies and standards.
  • Participate in reoccurring team meetings and training.

Massage Therapist Requirements:

  • Actively State Licensed Massage Therapists
  • Reliable, punctual, passionate and goal-driven
  • Professional, and drug/alcohol-free
  • A passion for working with people
  • Can-do attitude and high energy
  • A team player with a passion for the spa and guest service industry

Apply Now