Guest Services w/ Spa Management Opportunity Job – Longmont, CO
Longmont
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Spavia Longmont is seeking a full time Guest Services team member with a desire to pursue a career in spa management to join our team. We are an independently owned and operated luxury day spa located in Longmont, CO.
Spavia guests enjoy luxurious spa amenities along with a full variety of award-winning treatments. We provide a full variety of massage, skin care, spray tanning, full body waxing, mineral makeup, body wraps/scrubs, and now offering eyelash extensions! We strive to provide an exceptional experience for every guest, every visit. We couldn’t complete any of this without a strong, passionate, capable team.
Our Guest Services team members are the face of our spa. They portray a polished and professional demeanor at all times. They are friendly, courteous, and go above and beyond so each guest feels as if they’re a guest in our home. We pride ourselves in hiring quality professionals who advocate the true meaning of an exceptional guest experience and build a long-lasting rapport for guests to return again and again.
Why join the Spavia family
Advancement opportunities in leadership with the fastest-growing spa franchise in the country. Our atmosphere is well suited for your personal growth and development
Competitive commission / bonus payout structure / quarterly pay increases / employee benefits
We are family: giving, respectful, team atmosphere, and fun!
Customer Service: responsible for guest communications/interactions and for managing guest transactions through the point-of-sale system. Including but not limited to:
Greeting and assisting guests
Scheduling appointments and answering phones
Checking guests in and out and ensuring the accuracy of all transactions
Membership, spa boutique, and product sales
Maintain and provide accurate and timely responses to all guest inquiries and ensuring an exceptional guest experience
Community relations: Maintain relationships with local companies, manage donations, assist in VIP parties, and fun in-house events.
Cleanliness: Maintaining a beautiful spa, retail space, and reception area. Responsible for ensuring retail shelves, treatment rooms, and storage areas are always clean, tidy, and stocked.
Support the entire spa team to provide a 5-star exceptional experience
Minimum high school diploma.
Self motivated
Reliable, punctual, passionate and goal-driven
Professional, team player
Drug/alcohol free
Articulate speaker with an ability to multitask
Combined education and previous customer service / administrative and retail experience is strongly desired
Must be available to work 5 shifts/week with flexibility to work weekends, evenings and day shifts.
Spa and/or management experience preferred.
Job Type: Full-Time position.
$15-$17/hour - based on experience
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