Lead Spa Coordinator Job – Cary, NC

Macgregor Village

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Why You'll Love This Job

Spavia MacGregor Village is hiring a FT Spa Coordinator Lead at our independently owned luxury spa—where guests relax, recenter, and renew.

Pay: Hourly base $23–$25 + membership sales commissions, retail commissions, and performance bonuses. Actual commission pay varies, schedule, and results.
Schedule: Full-time; must be available for evenings/weekends/holidays
Benefits snapshot: W-2 employment, paid sales & service training, PTO, supplemental health benefits, employee/family discounts, consistent scheduling.
Apply Now: Spavia Careers

Your Impact

  • Welcome every guest with warmth and polish; tailor recommendations to their goals and occasion.
  • Convert great experiences into memberships: present options, handle objections, and close ethically.
  • Drive retail results: demo products, build simple at-home routines/bundles, and keep the retail floor merchandised.
  • Scheduling: pre-schedule next visits, manage waitlists, and optimize provider utilization with accurate scheduling and POS.
  • Proactive outreach: follow up on leads, trials, freezes/lapses, and manage post-visit thank-you via phone/text/email.
  • Own the front-of-house flow: lobby/locker room readiness, tidy retail zones, cash handling, and open/close procedures.
  • Partner with service providers and leadership to hit team KPIs (membership conversion, retail per guest, pre-book rate, and guest satisfaction).

Spavia reimagines the spa experience with a blend of luxury, relaxation, and top-tier service—supported by a busy membership model and a curated retail assortment. You’ll have proven scripts, hands-on product training, and a collaborative team so selling feels natural and guest-first. Our standards make excellence repeatable; our coaching helps you grow. Join us in shaping an exceptional spa experience- visit Spavia Careers to learn more.

Lead Responsibilities

  • Team Management: Build weekly schedules, manage swaps/requests, ensure peak-time coverage, and maximize utilization.
  • Training & Coaching: Onboard new GAs; role-play scripts; monitor performance and guest reviews; coach for consistent 5-star experiences.
  • Sales, KPIs & Reporting: Lead daily huddles and a visible scoreboard; drive membership, retail, and gift card goals; track and report weekly KPIs.
  • Leadership & Guest Experience: Motivate the team; uphold Spavia service standards; resolve issues promptly to protect NPS/reviews.
  • Cleanliness & Presentation: Keep lobby, retail, and back-of-house spaces clean, sanitized, stocked, and guest-ready; execute floor sets.
  • Hiring & Onboarding Support: Perform interviews and orientation; uphold brand standards and guest-journey scripts.
  • Inventory & Controls: Monitor retail/back-stock levels; coordinate ordering/receiving; manage par levels and shrink control.
  • Community & Customer Relations (as assigned): Support local partnerships/donations, VIP events; oversee guest communications and POS accuracy.

What Success Looks Like:

  • Membership conversion: ~12–18% of eligible guests join or upgrade.
    Retail commission:     35% of tickets with retail
  • Pre-scheduling: 35% of guests pre-schedule before leaving.
     (We’ll train, coach, and role-play—these are team goals, not “sink or swim”.)

Essential/Physical Functions

  • Standing for extended periods; frequent walking, bending, reaching.
  • Repetitive keyboard/phone use; accurate POS/cash handling.
  • Lift/carry up to 25 lbs; occasional laundry/stocking.

Experience
  • 1-2 years spa experience in sales and customer service capacity
  • Proven track record for leading a team to hit sales and customer service goals.

What You’ll Gain

  • Hourly base + commissions (membership & retail) + performance bonuses tied to clear KPIs.
  • Paid sales training (role-plays, membership scripts) and ongoing mentoring.
  • Growth paths to Lead Guest Advisor, Assistant Manager, or Spa Leadership.
  • PTO and supplemental health benefits.
  • Employee, friends & family discounts on treatments and products.

Schedule

  • Full-time; consistent weekly schedule; flexibility available with advance notice.

How to Apply

  • Click Apply Now: Spavia Careers
  • Hiring  steps: application → quick phone screen → in-spa interview → offer.

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