Lead Spa Coordinator Job – Pleasant Hill, CA

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Why You'll Love This Job

Spavia Pleasant Hill is seeking a Lead Spa Coordinator to join our team! We are an independently owned and operated luxury day spa located in Pleasant Hill, CA.

Spavia guests enjoy luxurious spa amenities along with a full variety of award-winning treatments. We provide a full variety of massage, skin care, spray tanning, full body waxing, mineral makeup, body wraps/scrubs, and now offering eyelash extensions! We strive to provide an exceptional experience for every guest, every visit. We couldn’t complete any of this without a strong, passionate, capable team.

As a Lead Spa Coordinator, you are the face of our spa. Our Lead Spa Coordinators portray a polished and professional demeanor at all times. Lead Spa Coordinator are friendly, courteous, and go above and beyond so each guest feels as if they’re a guest in our home. We pride ourselves in hiring quality professionals who advocate the true meaning of an exceptional guest experience and build a long-lasting rapport for guests to return again and again.

Why join the Spavia family
  • Advancement opportunities in leadership with the fastest-growing spa franchise in the country. Our atmosphere is well suited for your personal growth and development
  • Competitive commission / bonus payout structure / employee benefits
  • We are family: giving, respectful, team atmosphere, and fun!‬‬‬‬‬‬ 
Lead Spa Coordinator Responsibilities:
  • Team Management: Manage the team schedule for requests and maximizing weekly schedules.
  • Training: Provide ongoing training, monitor performance and guest reviews—coach and mentor team members in providing an exceptional guest experience.
  • Sales and Reporting: Drive goals and sales quotas within retail, gift cards, and membership sales.
  • Leadership: Motivate and drive the team to provide a 5-star exceptional experience through treatments and product offerings.
  • Cleanliness: Responsible for ensuring retail shelves, treatment rooms, and storage areas are always clean, tidy, and stocked.
  • Hiring and Training: Assist in the hiring of new Guest Advisors, on-boarding, orientation, and modality training.  Ensuring Spavia Brand Standards are adhered to.
  • Inventory: Responsible for monitoring retail product inventory and supplies.
  • Community relations: Support relationships with the local community, assist in VIP parties and fun in-house events.
  • Customer Service: Manage and record guest communications for customer services, and monitor point of sale system for guest transactions.
Lead Spa Coordinator Requirements:
  • Minimum high school diploma.
  • Self-motivated
  • Reliable, punctual, passionate and goal-driven
  • Professional, team player
  • Drug/alcohol-free
  • Articulate speaker with an ability to multitask
  • Combined education and previous customer service / administrative and retail experience is strongly desired
Job Type: Part or Full-Time positions available. Flexibility is a plus.
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