Retail Sales/Guest Representative Job – Reno, NV

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Why You'll Love This Job

Spavia Summit is seeking a Retail Sales/Guest Representative to join our team!  We are an independently owned and operated luxury day spa located in Reno, NV.

As a Retail Sales/Guest Representative, you are the face of our spa. Our team members must portray a polished and professional demeanor at all times. Each are friendly, courteous, and go above and beyond so each guest feels as if they’re a guest in our home. We pride ourselves in hiring quality professionals who advocate the true meaning of an exceptional guest experience and build a long-lasting rapport for guests to return again and again.

Spavia guests enjoy luxurious spa amenities along with a full variety of award-winning treatments. We provide a full variety of massage, skin care, spray tanning, full body waxing, mineral makeup, body wraps/scrubs, and now offering eyelash extensions! We strive to provide an exceptional experience for every guest, every visit. We couldn’t complete any of this without a strong, passionate, capable team.

Successful candidate must be able to work some weekend and closing shifts.

Why join the Spavia family
  • Advancement opportunities in leadership with the fastest-growing spa franchise in the country. Our atmosphere is well suited for your personal growth and development
  • Competitive commission / bonus payout structure / employee benefits
  • We are family: giving, respectful, team atmosphere, and fun!‬‬‬‬‬‬ 
Retail Sales/Guest Representative Responsibilities
  • Greeting and assisting guests
  • Scheduling appointments and answering phones
  • Checking guests in and out and ensuring the accuracy of all transactions
  • Maintaining a beautiful spa, retail space, and reception area
  • Membership, spa boutique, and product sales
  • Provide education to guests regarding our Spavia story, our spa boutique products and items, and our treatments offered for optimal results
  • Maintain and provide accurate and timely responses to all guest inquiries and ensuring an exceptional guest experience
  • Willingness to work both as a team player and independently to proactively support the spa and guest's needs
  • Attention to detail 
  • Must be able to work some weekend and closing shifts
Retail Sales/Guest Representative Requirements:
  • Must be available for evening and/or weekend shifts
  • Self motivated
  • Reliable, punctual, passionate and goal-driven
  • Professional, team player
  • Drug/alcohol free
  • Articulate speaker with an ability to multitask
  • Combined education and previous customer service / administrative and retail experience is strongly desired
Job Type: Part or Full-Time positions available.  Flexibility is a plus.
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