Spa Director Job – Pleasant Hill, CA

Pleasant Hill

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Why You'll Love This Job

Spavia Pleasant Hill is seeking to hire a mature, experienced candidate with previous Spa Operations, Personnel, and Guest Experience Management. Our ideal candidate must be able to demonstrate a successful track record of meeting goals, contributing to business growth while maximizing profit margins.

VOTED BEST DAY SPA - EAST BAY 2022! We are an independently owned and operated luxury day spa located in Pleasant Hill, CA. Spavia provides a family culture with respect, compassion and work/life balance where both our guests and team can relax, escape and thrive. Visit our website to learn more https://careers.spaviadayspa.com/.

Spavia offers a full variety of award winning spa treatments with competitive pricing and great atmosphere. Our guests can enjoy a full range of massage treatments, skincare treatments, body treatments and beauty treatments.
 
Pay and Benefits for Spa Managers
  • Full Health Care Coverage (Medical, Dental & Vision) for qualified employees
  • Company sponsored 401k Investment Savings Program
  • KPI-based Monthly Bonus Program
  • We offer Paid Vacation & Sick Leave
  • We offer a FREE Essential Membership for all employees
  • We offer discounts on products and treatments, along with friends and family discount.
  • Paid Training
Why join the Spavia family
  • Family culture with compassion, integrity and team approach
  • Our teammates are fun and our biggest asset
  • Our membership program creates relationships, connecting people and communities together in many rewarding ways
  • Advancement opportunities with the fast growing spa in the world - multiple avenues for increased pay and bonus potential
  • Our guests and members love us, the atmosphere and affordability allows them to return again and again
Spa Director Responsibilities include but not limited to:
  • Team management: recruit, interview, hire and train new candidates, with assistance of Spa Owner.
  • Manage team of 15-20 specialists: manage time-off requests, call-outs and on-call schedule management. 
  • Responsible for leading a team of Guest Advisors and Spa Attendants in the execution of our day-to-day operations, and execution of a best-in-class Guest Experience.
  • Goals Setting: Set goals and drive team to reach sales quotas within retail, membership and gift card sales.
  • Reporting: provide weekly sales, payroll reports bi-weekly and EOM numbers.  Set and adjust monthly goals to reach annual business goals.
  • Leadership: Motivate the team to execute against our points of service and consistently meet our Net Promoter Score standards.
  • Drive the execution of our Misson & Vision of providing an exceptional guest experience for each guest, on every visit.
  • Spa Maintenance and Operations: Ensure Spa Boutique, common guest spaces, treatment rooms and storage areas are clean, organized and impeccably maintained.  Ensure state regulations are followed and up to date.
  • Customer Experience: Ensure consistent guest satisfaction score of 90% or higher.
  • Inventory: Accurate and responsible management of retail inventory and spa supplies.
  • Marketing support with email campaigns, in house and social media, and special in-spa events
  • Support Community outreach initiatives
  • Working various and changing days and hours (weekend days, opening and closing required)
Spa Director Job Requirements:
  • Relevant and successful experience in the hospitality, spa, retail, or fitness industries, while holding a position of responsibility
  • At least 6 year experience managing large teams, and spa operations
  • Can-do attitude and high energy
  • A commitment to excellence 
  • A passion for People and Sales
  • Highly organized with key time management planning and computer skills
  • Ability to work flexible schedule including days/evenings/weekends/holidays
  • Reliable, punctual, passionate and goal-driven
  • Professional, and drug/alcohol free
  • A passion for the spa and guest service industry 
  • **Positions that typically transition well into this role: Store Manager, Retail Management, Hotel Manager, Front Desk Manager, Managing Director, Resort Manager, Restaurant Manager, Bar Manager.

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