Spa Manager Job – Ann Arbor, MI

Ann Arbor

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Why You'll Love This Job

Spavia Ann Arbor is seeking to add a team member with a passion for the spa industry and who is interested in our fast-growing company. We are an independently owned and operated luxury day spa located in Ann Arbor, MI. Spavia provides a family culture with respect, compassion, and work/life balance where both our guests and team can relax, recenter and renew. Visit our website to learn more

Spavia offers a full variety of award-winning spa treatments with competitive pricing and great atmosphere. Our guests can enjoy a full range of massage treatments, skincare treatments, body treatments and beauty treatments.
Compensation and Benefits for Spa Managers
  • Competitve compensation package to include:
    • bonuses based on revenue growth, increased membership base, retail sales and reviews.
  • W2 employee
  • 401K plan
  • Dental (Delta Dental), Vision (VSP), Life and AD&D (MetLife), Short and Long Term Disability (MetLife), AFLAC plans. 
    • This is a voluntary cafeteria plan based on eligibility.
  • Vacation pay
  • Discount on products and treatments, along with friends and family discounts
Why join the Spavia family
  • Family culture with compassion, integrity and team approach
  • Our teammates are fun and our biggest asset
  • Our membership program creates relationships, connecting people and communities together in many rewarding ways
  • Advancement opportunities in leadership with the fast-growing spa in the world - multiple avenues for increased pay and bonus potential
  • Our guests and members love us, the atmosphere and affordability allow them to return again and again 
Spa Manager Responsibilities include but not limited to:
  • Team management: recruit, interview, hire and train new candidates, with assistance of the owner.  Manage team of 10-18 specialists: manage the team schedules, requests off, and maximize schedules.
  • Sales and setting goals: set goals and drive team to reach sales quotas within retail, membership and gift cards
  • Reporting: provide weekly sales, payroll reports bi-monthly and EOM numbers.  Set and adjust monthly goals to reach annual business goals.
  • Leadership: Motivate and train team to educate guests about treatments and products, providing an exceptional guest experience, hold contests, and provide incentives to drive annual goals.
  • Cleanliness: have ownership of treatment rooms and storage areas to be clean, tidy, and stocked.  Ensure state regulations are followed and up to date.
  • Community relations: Maintain relationships with local schools. Attend job fairs, recruiting opportunities and building internship programs.
  • Customer Service ensuring guest satisfaction is the highest in the industry
  • Inventory and supply management
  • Marketing support with email campaigns, in house and social media
  • Community outreach
Spa Manager Job Requirements:
  • Managerial experience; 2 year minimum in the spa industry
  • Sales experience
  • Goal driven
  • Reliable, punctual, passionate and goal-driven
  • Professional, tobacco and drug/alcohol free
  • Time management and organization skills
  • Computer proficient
  • A passion for working with people
  • Can-do attitude and high energy
  • A team player with a passion for the spa and guest service industry
  • Ability to accept feedback and learn.
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